What is
Hello Mespack?
Hello Mespack is a next-generation remote support service that combines advanced hardware and purpose-built software, ensuring the availability of an expert Mespack technician whenever you need it.
With a robust technological architecture, featuring secure communication, intelligent diagnostics and real-time collaboration, Hello Mespack accelerates issue resolution.
Flexible availability plans (standard hours, extended coverage, or 24/7) ensure that expert technical support is always just a call or chat away, guaranteeing maximum uptime and performance of your Mespack machinery.
How Does It Work?
The Hello Mespack system is built around a robust and user-friendly infrastructure, as outlined below:
- Seamless Connectivity
Equipped with a rugged tablet, which can be directly docked to the machine’s HMI, operators can instantly reach a Mespack service engineer from any location in their facility. The tablet can be undocked for mobility, thus allowing for free mobility around the machine while receiving assistance. - Simple Activation
By pressing the “I Need Help” button, you are immediately connected to a real-time chat with a Mespack technician. A case number is generated for tracking, and the technician is ready to assist you instantly
- Comprehensive Communication
The chat functionality enables instant messaging, file sharing, and even video calls. Operators can send images, videos, or documents directly to the technician, ensuring fast and effective problem resolution while minimizing machine downtime.
Benefits of
Hello Mespack
Choose the plan that best suits your production needs
Standard
8 hrs / 5 days a week
Choose your preferred 8-hour window on weekdays (Monday to Friday) in your working shift.
Extended
16 hrs / 5 days a week
Extend availability up to 16-hour window on weekdays (Monday to Friday) in your working shift.
Anytime
24 hrs / 7 days a week
Get round-the-clock support, ensuring expert assistance anytime day or night.
Custom
We tailor the plan to your specific needs
Cost-Effective Solutions
- Pay-As-You-Go: Only pay for the technician hours you use.
- Pre-Purchased Bundles: Secure service hours in advance for additional savings.
