Hello Mespack

Expert Remote Support Anytime and Anywhere

Hello Mespack is an advanced remote support service that provides direct access to Mespack experts whenever and wherever assistance is needed.

Combining advanced hardware, purpose-built software, secure communication, intelligent diagnostics, and real-time collaboration, Hello Mespack enables faster issue resolution, reduced downtime, and improved productivity.

Available 24/7, expert technical support is always just a call or chat away, ensuring maximum machine uptime and optimal packaging line performance.

Mespack Remote Service

How Does It Work?

The Hello Mespack system is built around a robust and user-friendly infrastructure, as outlined below:

Seamless Connectivity
Equipped with a rugged tablet, which can be directly docked to the machine’s HMI, operators can instantly reach a Mespack service engineer from any location in their facility. The tablet can be undocked for mobility, thus allowing for free mobility around the machine while receiving assistance.
Simple Activation
By pressing the “I Need Help” button, you are immediately connected to a real-time chat with a Mespack technician. A case number is generated for tracking, and the technician is ready to assist you instantly
Comprehensive Communication
The chat functionality enables instant messaging, file sharing, and even video calls. Operators can send images, videos, or documents directly to the technician, ensuring fast and effective problem resolution while minimizing machine downtime.